LuckyDaysCasino: Fixed for a Stuck KYC, Missing Bonus, Login and Limit Problems

If the screen in front of you looks nothing like the casino you used before, with a stuck document check or a missing bonus, the usual cause is a mismatch between the details on your account and the rules attached to that action. Each problem below has its own cause list and a short sequence of steps that puts your account back on track.

Identity checks that stall or documents that come back rejected

The player uploads a document and the status sits on pending or flips to rejected without a clear reason.

• A photo is blurred, cropped or catches glare on the corners of the document.
• The name on the account does not match the name printed on the document.
• The document has expired or shows a corner cut off in the scan.
• A second account exists with the same personal details.
• The address on the profile does not fit the proof of address supplied.

1. Open your profile and compare the name and date of birth with your ID.
2. Photograph the document on a flat surface with all four corners visible.
3. Use natural light and avoid flash so no part of the text is washed out.
4. Upload the front and the back when the document has information on both sides.
5. Submit a proof of address that shows the same address saved on the account.
6. Make sure the statement is recent and shows your full name and the issuing body.
7. Remove any other document from the frame before taking the photo.
8. Send each file once and wait for the review to finish before sending again.
9. Repeat uploads of the same file slow the check rather than speed it up.
10. Log back into luckydays-casinoca.com after a rejection and open the document section.
11. Read the rejection note and fix only the point it names.
12. Keep file sizes within the upload window shown on the form.
13. Check that the email on the account is one you can open right away.
14. Reply to any request for a clearer copy with a single new image.
15. Contact support once through the message centre when two uploads have failed, naming the document and the rejection note.

Welcome bonus or free spins missing after a deposit

The deposit lands in the balance but the bonus amount or the spins never appear in the bonus section.

• The deposit was made before the bonus was selected or the code was entered.
• The bonus was claimed on an earlier deposit and only one welcome offer exists per player.
• The payment route used is excluded from the offer.
• The account was still waiting on an identity check when the deposit arrived.

1. Open the bonus section and look for an active or pending offer.
2. Confirm that you selected the welcome offer before confirming the deposit.
3. Enter any required code in the bonus field on the deposit screen, not in a chat message.
4. Check that this is your first deposit on the account.
5. Compare the payment route you used with the routes the offer allows.
6. Finish any open identity check, because bonuses often wait on it.
7. Refresh the page in the browser on your phone before assuming the bonus is lost.
8. Log out and back in so the bonus section reloads from the server.
9. Note the time of the deposit and the offer name shown on your screen.
10. Do not make a second deposit to trigger the same offer.
11. Keep the confirmation of the first deposit within reach.
12. Contact support with the deposit time, the offer name and a screenshot of the bonus page.

Login blocked or the account locked after failed attempts

The login form returns an error, or a message says the account is locked after several wrong passwords.

• The password was typed with a different keyboard layout or with caps lock on.
• Several failed attempts locked the account as a safety measure.
• A password reset link was requested but never opened.
• The email address used to log in differs by one character from the saved one.
• A password manager filled in an old password.

1. Type the password by hand instead of letting the browser fill it.
2. Check caps lock and the keyboard language before trying again.
3. Stop after the first failed attempt and use the password reset link.
4. Open the reset email on the same device you use to play.
5. Set a new password that you have not used on the account before.
6. Clear the saved password for the site in your browser settings.
7. Sign in through the phone browser and skip any saved login shortcut.
8. Turn off any tool that hides your location, since it can block a login.
9. Try a second browser if the form keeps returning an error.
10. Confirm the exact email address saved on the account.
11. Wait for the lock to clear on its own before another attempt.
12. Do not create a second account to get around the lock.
13. Contact support with the email on the account once two reset attempts fail, and ask for the lock to be lifted.

Deposit or withdrawal refused because of a limit

The cashier refuses the amount and shows a message about a limit tied to the account or the chosen route.

• The amount is above the ceiling allowed for a single transaction.
• The amount is below the minimum accepted by the route.
• The account has reached its limit for the day, week or month.
• The identity check is unfinished, which caps what can be withdrawn.
• The chosen route has a lower cap than the one you assumed.

1. Read the message on the cashier screen and note which limit it names.
2. Compare your amount with the minimum and maximum shown for that route.
3. Split the amount if a single transaction is above the ceiling.
4. Raise a small amount to the minimum if the route refused it for being low.
5. Add up what you moved today before trying again.
6. Check the weekly and monthly totals in your transaction history.
7. Finish any open identity check, since withdrawals can be held until it clears.
8. Switch to another route in the cashier that fits your amount.
9. Reduce the request to a figure inside the limit that applies to you.
10. Keep the same payment route for deposits and withdrawals where the rules ask for it.
11. Wait for a pending request to finish before sending a new one.
12. Do not send the same request twice; that can look like duplicate activity.
13. Contact support with the amount, the route and the exact message once the figure fits every limit and the request still fails.

Most of these problems start with details that differ between your profile and your documents, so keep the name, address and email on the account identical everywhere and update them the moment something changes.